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Manage Financial Risk Guided Tour

Welcome

Optimize Financial Operations

Adapt Quickly and reduce costs

Protect your revenue

Summary

Welcome

Dynamics 365 applications enable organizations to manage financial risk and reduce fraud, helping them to move away from transactional financial management to adopt predictive and proactive operations that help them drive performance, protect revenue, and take better care of their people.

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Optimize Financial Operations

Organizations can optimize financial operations with AI-powered insights and embedded analytics, and by automating tedious and time-consuming tasks. Sara, the Chief Financial Officer at Contoso Coffee, reviews the cash flow forecast in Dynamics 365 Finance to analyze the organization’s upcoming cash requirements for coffee bean shipments.

Optimize Financial Operations

Sara checks Contoso Coffee’s cash position and notes that the bank balance dipped in May, but it has recently grown at a strong rate over the past few months, including last month.

Optimize Financial Operations

Sarah then checks the cash forecast and sees that Contoso Coffee’s cash outflows will grow in the coming months, and then reduce significantly in the spring. This cash forecast can integrate data from multiple data sources to ensure the most accurate predictions.

Optimize Financial Operations

Sara can also return to the Summary tab to get an overview of Contoso’s bank account information, balance chart, and related information. She can see that Contoso’s bank balance has been impacted by overdue invoices.

Optimize Financial Operations

Sara reaches out to Ken, Controller at Contoso, and recommends setting up automatic vendor payment proposals to help make the process of paying invoices more efficient.

Optimize Financial Operations

Ken uses the Process automations page to create a new process automation for vendor payment proposals. Ken can create automation schedules that define what and when vendor’s will be paid, making Contoso more consistent in payments, and eliminating time spent on manual and repetitive tasks.

Optimize Financial Operations

He confirms that the vendor payment proposal has been scheduled for Monday. Payment clerks can now review upcoming payment proposals, make any necessary adjustments, and move them through the payment process quickly.

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Adapt Quickly & reduce costs

Dynamics 365 Business Central can be embedded in Outlook to simplify purchase invoice entry within an application you already use.

Adapt Quickly & reduce costs

Chief Financial Officer at Contoso Coffee, Sara, is navigating the opening of an international store in Toronto, Canada. Dynamics 365 Finance offers out-of-the-box localizations for 44 countries/regions and Microsoft partners offer over 40 more localization solutions for other countries/regions.

Adapt Quickly & reduce costs

Sara reviews the company’s financial performance to ensure that the Contoso Coffee is performing well. Contoso Coffee’s revenue is well over expected while expenses are even with the budgeted amount – leaving Contoso in a strong financial position to expand to Canada.

Adapt Quickly & reduce costs

Dynamics 365 Finance uses powerful AI to predict when customers will pay their invoices. With this visibility, Sara can proactively reduce write-offs and improve Contoso’s margin.

Adapt Quickly & reduce costs

Rather than spending time to research which customers should be contacted about an open invoice or account balance, Sara can use Collections Automation to consistently apply collection activities with customized email reminders, or programmed processes for sending collection letters.

Adapt Quickly & reduce costs

Contoso Coffee’s Project Services team uses Dynamics 365 Project Operations to manage store developments and refurbishments. Contoso connects project sales, resource management, project management, and finance teams in one solution to win more deals, deliver successful business outcomes, and maximize profitability.

Adapt Quickly & reduce costs

From the Resource Utilization page, Sara can gain visibility into resource availability and optimize resource capacity, enabling her to maximize profitability.

Adapt Quickly & reduce costs

Dynamics 365 Human Resources gives Sara insight into who is available over the next month, helping her determine the optimal time to successfully open the new Toronto store.

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Protect Your Revenue

Contoso Coffee’s Fraud Protection manager, Jon Vogt, leverages Dynamics 365 Fraud Protection (DFP) to protect revenue and curtail fraud by using AI models to convert assessments into decisions. DFP has three key capabilities: Purchase Protection, Loss Prevention, and Account Protection.

Protect Your Revenue

Purchase Protection uses adaptive AI technology to provide insights that Jon can use to create more stringent policies that make it more likely for fraudulent purchases to be rejected. The Scorecard provides filterable metrics, helping fraud prevention managers understand the impact fraud is having on their organization.

Protect Your Revenue

To see how his new policies have affected Contoso’s purchases, he first checks the Virtual Fraud analyst.  Dynamics 365 Fraud Protection uses adaptive AI technology & a powerful fraud protection network to provide insights that Jon can use to help optimize controls and immunize Contoso against fraud attacks.  

Protect Your Revenue

The Loss prevention report provides insight into anomalous transactions across stores and for specific employees. By using this AI-powered report, Jon has significantly decreased the manual efforts that are usually required to determine business entities at risk.

Protect Your Revenue

By filtering the date of the report, Jon sees that fraudulent activities have decreased from the previous month, which means his preventative measures have been effective.

Protect Your Revenue

With this scorecard, Jon can drill into fraudulent activity for each top-risk staff member and store terminal to identify the major contributors to fraud-related loss.

Protect Your Revenue

Customers can also leverage Account Protection to protect their online revenue and reputation by combating the creation of fake accounts, account takeover, and fraudulent account access. The Bot model score provides insights into how bots are engaging Contoso’s e-commerce platform by creating fraudulent accounts.

Protect Your Revenue

Here, the Bot model score gives Jon insights into fraudulent account logins that may compromise or abuse customer accounts. Account protection capabilities can help fraud protection managers like Jon reduce wrongful rejections of legitimate account activity while controlling fraud.

Summary

Working together, Dynamics 365 Finance, Project Operations, and Fraud Protection help organizations optimize their financial operations, adapt quickly and reduce costs, and protect their revenue.  

How can we help?

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