• Sales, Customer Service & Marketing

    If you are looking for a comprehensive solution to manage your customer relationships, you might want to consider D365 sales, service, and marketing. These are three powerful applications that work together to help you attract, engage and retain your customers.

  • Win new customers through teamwork

    Connect sellers with customers through their preferred communication channels using Microsoft Teams and Dynamics 365 Sales.

  • Accelerate revenue with AI

    Streamline sales cycles through suggested next best actions, focusing on the highest-priority activity with the best propensity to close.

  • Predict & manage pipelines

    Predict revenue fluctuations and highlight areas of focus from top to bottom of the funnel.

  • Coach in real time

    Get in-the-moment insights about customer emotion, competitive market, sentiment, and priorities in phone calls to enable guided selling.

  • Customer Service

  • D365 service helps you deliver exceptional customer service across multiple channels, such as phone, email, chat & social media. You can also use automation and AI to resolve issues faster and improve your service quality.

  • Make agents’ work effortless

    Maximize agent productivity and focus on delivering quality service with AI-powered agent assist and collaboration tools

  • Enable intelligent self-service

    Help customers get answers quickly with AI-powered virtual agents and knowledge base portals

  • Optimize service operations

    Cut costs by working from a single, comprehensive platform that provides insights and adapts to future needs.

  • Meet customers where they are

    Connect with customers on their preferred channel and deliver consistent experiences.

  • Show them you know them

    Recognize and quickly connect with customers to personalize and secure interactions.

  • Engage customers in real time

    Design, predict, & deliver content through the right channels in the moment of the interaction for personalized customer journeys.

  • Personalize customer experiences with AI

    Turn insights into relevant action using generative AI for content and segmentation—and recommendations for channels and analytics.

  • Build seamless experiences through collaboration

    Use built-in features across departments to collaborate and engage across the entire customer journey.

  • Win customers and earn loyalty faster

    Orchestrate customer journeys across marketing, sales, commerce, & service teams to provide a holistic customer experience.