If you are looking for a comprehensive solution to manage your customer relationships, you might want to consider D365 sales, service, and marketing. These are three powerful applications that work together to help you attract, engage and retain your customers.
Connect sellers with customers through their preferred communication channels using Microsoft Teams and Dynamics 365 Sales.
Streamline sales cycles through suggested next best actions, focusing on the highest-priority activity with the best propensity to close.
Predict revenue fluctuations and highlight areas of focus from top to bottom of the funnel.
Get in-the-moment insights about customer emotion, competitive market, sentiment, and priorities in phone calls to enable guided selling.
D365 service helps you deliver exceptional customer service across multiple channels, such as phone, email, chat & social media. You can also use automation and AI to resolve issues faster and improve your service quality.
Maximize agent productivity and focus on delivering quality service with AI-powered agent assist and collaboration tools
Help customers get answers quickly with AI-powered virtual agents and knowledge base portals
Cut costs by working from a single, comprehensive platform that provides insights and adapts to future needs.
Connect with customers on their preferred channel and deliver consistent experiences.
Recognize and quickly connect with customers to personalize and secure interactions.
Design, predict, & deliver content through the right channels in the moment of the interaction for personalized customer journeys.
Turn insights into relevant action using generative AI for content and segmentation—and recommendations for channels and analytics.
Use built-in features across departments to collaborate and engage across the entire customer journey.
Orchestrate customer journeys across marketing, sales, commerce, & service teams to provide a holistic customer experience.
