Understand the background of upgrading to Dynamics 365 for Field Service now
Dynamics 365 for Field Service
Field service management is about “Delivering the right person with the right tools at the right time”. So, it is vital for any business to identify the challenges which need to be considered before embarking on a field service implementation project.
1. Getting things right the first time
The biggest challenge faced by field service organization is reworked. This required the return visit to a customer’s location due to the lack of information, or wrong information regarding customer needs at the time of inquiry. When any of this occurs those rework activities results in higher cost of service to the organization. To overcome such challenges, an experienced field service solution partner helps you fill the information gap to deploy important data management system and protocols.
2. Understanding the loopholes
Understanding the loopholes in your system can make you understand the overall cost of performing a certain service for a business. When you utilize the modern business application, a large amount of data is collected. Based on that data you get meaningful insights about the corrective actions needed.
Dynamics 365 for Field Service provides business the right tools and techniques that empower the business to perform better at their daily activities and creates a positive culture where employees feel supported and valued.
3. Warranty & third-party services
Warranty management for items and AMC / NON-AMC coverage is critical business functions for a field service organization. Field service helps site technician to take a critical commercial decision to provide information to the customer.
Warranty for third-party services helps the organization to monitor SLA and KPI from an outsourcing partner.
Field service management software from Dynamics 365 offers warranty management features that are optimized for businesses that service many different vendors, distributors, or manufacturers.
4. Consistent customer experiences
Service-based companies aspire to be able to provide top tier quality service every time. Soto provide consistent customer experience the feedback mechanism and monitoring of service levels help the organization to get insights to deliver consistent service.
5. Implement the latest technological advancement
The ability of an organization to recognize technological shift and implement more practical service avoids product failures and improves system performance. Technologies like AI and IoT, AR & VR empowers predictive maintenance and help field service organizations to remotely shadow/assist the junior techs in the field when the circumstance requires.
While upgrading your system to the latest technology does require an initial investment, which will provide better ROI in long run.
So, want to deliver exceptional service to your customer? Contact Dynamics Stream consultants now to know more!