Customer retention process starts right after customer leave your auto repair shop. Good customer service, proactive maintenance alerts, suggestion to customer on maintenance schedules etc. goes a long way to stay competitive in auto maintenance sector.

Dynamics 365 Auto Workshop Management helps you to manage operation with insights to retain customer and provide best in class services. Below are the ways Dynamics 365 can help you achieve your organization Goals

• Customer Services at multiple touchpoints from online to workshop with historical details of vehicle and customer preference
• Preventive Maintenance alerts to customer for service routine
• Know vehicle service history for warranty / non-warranty items and services
• Track and execute repeat tasks
• Labor pricing by make/model of vehicle
• Built-in spares catalog for all local & imported vehicles
• Promote high margin products, services and add-ons
• Estimate quick repairs, periodic maintenance to major accidents
• Promote services pending from previous visits
• HHT or Tablets can be used for updating job card on shop floors
• Campaign on promotions and offers for marketing and performance analysis

Some of the benefits achieved

• Team Productivity, performance incentives and service feedback all can be tracked
• Avoid haggling with customers on estimation, personal items, damage, status updates, discounts
• Keep partners, vendors, insurers informed in real time
• Schedule and monitor movement of every car through the shop floor to analyze bottlenecks
• Optimize spares inventory, track issues, returns to manage cash flow
• Powerful dashboards to monitor workshop performance via key metrics for strategic decision making