Customer Services has a significant share of customer loyalty towards a brand, which makes providing exceptional customer service experiences imperative for companies today. At the same time, client engagement is enhanced with the increase in the use of social networking sites. Social media is an important tool for branding as consumers trust reviews from their friends more than direct communication from the brands. With a negative review, the customer can easily switch to a competitor. So, it becomes important for a brand to understand customer experience and touchpoints which has now become a critical company's business strategy.
To stay connected with the customer, Microsoft Dynamics 365 consists of a comprehensive solution for Customer Service. The business enterprise solution- Dynamics 365 supports omnichannel capabilities enabling consistent experiences across any combination of self and assisted service engagements. Self-service & communities, case &interaction management, incident routing & queuing, knowledge management, service intelligent, integrated communications and mobile access are some of the features of Dynamics 365 for Customer Service that gives the necessary tools and information at your fingertips to deliver outstanding customer service.
Deliver great Customer Service with agent access
By giving your customer service staff access to a single interface in Dynamics 365 for customer service, allows them to see all the information in one place. The staff gets access to tools and data they need for resolving queries of the customers. These useful assets help staff to complete the tasks rapidly and effectively while accelerating customer response time.
Connect with Customers Anytime, Anywhere
Microsoft Dynamics Customer Service supports all major devices like tablets and smartphones where you can also collect data after every interaction which in turns improves customer satisfaction.
The customer service module also allows you to set up and deploy customer self-service modules enabling you to search knowledge bases for answers and check the status on support tickets and cases. Surveys help to collect valuable customer feedback, so they can rate the level of support given.
Digital intelligence allows you to identify trends and gain valuable insights from the range of interactive dashboards and data visualization tools. The dashboards can be customized allowing you to view real-time customer service metrics. You can also receive updates from the social posts using built-in intelligence. The digital intelligence also allows you to resolve issues quicker by using machine learning.
So ready to woo your customer? Contact Dynamics Stream consultants now!