Dynamics 365 Customer Service

Distribute excellent client engagements more quickly. Enhance professional efficiency by optimizing resources

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Optimize Customer Service with Dynamics 365 Customer Service

Clients nowadays have extremely high (and continually growing) demands for perfect service and delivery efficiency. This makes it challenging for businesses to transform the way they engage with clients. To maximize client satisfaction and engagement, it is now more essential than ever to deliver exceptional service.

Microsoft Dynamics 365 Customer Service is a powerful CRM solution for your service staff. By monitoring enquiries, offering predictive case management, and offering strong analytics, the cloud solution may help you maximize end-to-end client experiences. Dynamics 365 Customer Service enables your teams by optimizing information and enabling the integrated technology they require to provide flawless, customized customer experiences.

With the expertise of Dynamics Stream the Leading Microsoft Gold Partner, realize the maximum capability of Microsoft Dynamics 365 for Customer Service.

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Key Features of Dynamics 365 Customer Service

Dynamics 365 Customer Service offers you with the solutions you need to deliver rapid support services to your customers.

Completely Customizable to Your Business

  • Dynamics Stream can let you develop custom logic, processes, objects, and other administrative choices.
  • With third-party connectors, you may gain access to external expertise, client information, or case creation channels.
  • Dynamics 365 Customer Service integrates with other Microsoft Dynamics 365 modules, including Field Service and Sales.

Management of Knowledge

  • Use workflows to approve and modify knowledge-base content generated from your agents or audience.
  • With an entirely self portal, you can offer your customers data exchange.
  • For enhanced browsing, integrate knowledge base items with any other information from your CRM solution (such as accounts, goods, and entitlements).
  • Capture customers comments on articles and arrange them for evaluation on a routine basis.

Multiple Channels Engagement

  • Interact with your consumer across any channel, including live chat, phone, email, social media, and third-party services.
  • Get an overall understanding of your customer, including engagement history, service requests, and more.
  • SLA timings, permissions, and other information are dynamically shown to your support agents.

Reporting and Insights

  • Presenting KPI data on customizable dashboards and delivering numerous reports to customer service managers.
  • Customer feedback is tracked, collected, and analyzed in real time.
  • Real-time automatic assessment of customer experience depending on a review of the previous communications from a customer.
  • Delivering intelligent suggestions to agents regarding their future actions during consumer interactions.

Case Management

  • Initiate, alter, dismiss, or upgrade cases effortlessly.
  • Monitor case-related actions such as mail, phone calls, and on-site inspections.
  • Cases may be evaluated by classification, agent, date, client, or any other metric.

The Cloud's Influence

  • Updates that are automated.
  • Apps for mobile and web are available.

Why use Dynamics 365 Customer Service?

To maximize client engagement and satisfaction, it is now more essential than ever to deliver exceptional service. Utilizing PowerObjects' Dynamics 365 Customer Service, your organization can take use of built-in intelligence to provide easier, more customized service to your clients.

  • To enable customer support representatives to be more profitable and effective.
  • Automating and streamlining reliable and repeated queries.
  • To guarantee that customers have productive and successful relationships.
  • To interact with clients through multiple platforms.
  • To combine all of your client information into an unified perspective of your customers.
  • Utilizing smart chatbots to accurately recognize and simplify typical support issues.

Capabilities for Customizing Dynamics 365 Customer Service

Dynamics 365 Customer Service offers several customization tools, including:

  • Modification of case management processes to optimize customer service procedures and standards of any difficulty.
  • Regular procedures and business requirements can be automated.
  • Data model modification allows you to add or modify properties of objects such as Client, Contact Details, Case, and so on, allowing you to monitor and use information particular to your business in controlled processes.
  • Forms modification allows you to design custom forms for surveys, quizzes, and polls in gathering client feedback, monitor staff engagement, and so on.

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